Frequently Asked Questions: Customer Service Management

Effective customer service management provides an opportunity for you customer to rely on your ability to fix issues quickly and securely by responding to. If you are interested in fostering a healthy and effective relationship with your customers - we have your back.

ecratum strives to help you maximize customer satisfaction by providing you with tools that help you:

  • Increase efficiency within customer service teams
  • Provide prompt responses to customer tickets in one organized location
  • Share and store information in a centralized system
  • Maximize customer retention

No. ecratum is designed to be used by large and small companies. One customer service employee can effectively manage customer requests, complaints, and overall document processes.

ecratum provides a single platford for all communication with your business partners. All stored and shared information can be used in case of an audit and also available for selected customers to view with PDoc Share.