As a customer service team member, you receive customer requests from different channels like emails, fax, phone calls etc. and have to deal with them in separate places. Support Tickets provide you with an ability to manage customer requests with ticketing system. With Support Tickets:
When the feature is activated, you will be given a customized Support Portal and a new entry on your sidebar called Support Ticket Status. Follow the given steps to work with Support Tickets:
To be able to send a support ticket to you, your customers need to have an ecratum account. When they are given the link to your Support Portal, they can log in to ecratum through it or create an ecratum account for free.