Frequently Asked Questions

  • Sign up from a product landing page on our website if you do not have an ecratum account yet.
  • If you have received an invitation from a business partner to collaborate with them on our platform.
  • A business partner shares a link to one of their customer service portals (e.g. Knowledge Base, Support Tickets, and/or Customer Complaints products).
  • Invitation emails sent to you by business partners to collaborate on future tasks.
  • Referral emails from your colleagues to use our platform
  • Guidance emails on how to use our products upon activation
  • Reminders regarding outstanding or new tasks on ecratum
  • Access the Help Center, which is our knowledge base and includes the ins and outs of our product
  • Additionally, use the support ticket entry in our Help Center to make feature requests or request to solve a particular issue
  • Check out our FAQ’s for the most common questions and answers
  • Directly contact our Customer Success team through email support@ecratum.com or call +49 30 555 780 150
  • Widget in the app will provide you with an ability to easily ask questions and browse the knowledge base