FAQ: Using ecratum as a Customer

Using ecratum will help you save time and resources in completing tasks related to your suppliers. Whether you’d like to set up regular evaluation cycles or send corrective action tasks regarding your last supplier delivery, you are able to do so easily and securely on one platform. This in the end will help you streamline your company’s everyday processes by staying organized and avoiding endless email chains and calls with your business partners.

There is a number of reasons why your suppliers are going to accept and embrace ecratum:

  • Chances are your supplier is already on ecratum
  • If this is the case it will be easy for them to share necessary information with you because it is already there
  • We have a lot of experience with onboarding new suppliers and will support them throughout the process
  • We continuously improve the supplier User experience - this benefits you, too

The benefits for both you and your suppliers include streamlining document management and expanding network opportunities.

As ecratum is designed to be operated and managed by a single person or a small team in a small to medium size business environment, your team should be able to complete the set-up process fairly easily. If in some case any issues arise, please contact our Customer Success Team for help.

We helped our customers successfully pass customer audits and re-certification audits including:

  • BRC
  • IFS
  • ISO 22000
  • ISO 9001

The usual auditor response if they notice that you are using ecratum is: “You are ahead of the pack” - even you just started using ecratum.

ecratum’s claim is to be the best-in-class when it comes to price/ value ratio. Yes, there are solutions that have more functionality, but:

  • Licensing, implementing and maintaining those will cost you a lot more than registering for ecratum
  • These solutions will use up a lot of internal IT and project management resources
  • These solutions will be implemented by internal or external consultants
  • These solutions usually come with a 2-5 year implementation horizon
  • ecratum is continuously improved free of charge
  • Basic email support for you and your suppliers is included in our pricing

There are other solutions to building a similar system for document and supplier management. However, other systems are costly and take more time to implement within your IT structure and your team in general.